Data Protection & Privacy
Chelsea888 is committed to protecting the personal data of every Member on our platform. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and how you can exercise your rights as a data subject. Please read this document in full before registering or using the Chelsea888 platform.
This Policy Covers
Data We Collect
How We Use Your Data
Data Sharing & Third Parties
Cookies & Tracking
Your Rights
12 Clauses Covered
All personal data stored and transmitted through the Chelsea888 platform is protected by 256-bit SSL encryption. We implement industry-standard security protocols including access controls, encrypted databases, and regular security assessments.
Chelsea888 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Data shared with service partners is strictly limited to what is necessary for platform operations and is governed by contractual confidentiality obligations.
You have the right to access, correct, and request deletion of your personal data held by Chelsea888. Requests are handled within 30 calendar days. Our support team is available to assist with any data rights inquiry Bahasa Melayu, English, or Mandarin Chinese.
Chelsea888 collects only the personal data that is genuinely necessary to operate your account, verify your identity, process payments, and comply with applicable regulatory requirements. We do not collect excessive or disproportionate data.
Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Account data for active accounts is retained for the duration of membership plus a minimum of five years for compliance purposes.
Chelsea888 uses cookies and similar tracking technologies strictly for platform functionality, security, and performance analytics. No third-party advertising cookies are placed without your consent. Cookie preferences can be managed via your browser settings.
Chelsea888 (hereinafter referred to as "the Company", "we", "us", or "our") operates the online gaming and sports betting platform accessible at chelsea888.cam (hereinafter referred to as "the Platform"). This Privacy Policy (hereinafter referred to as "the Policy" or "this Policy") sets out the basis on which Chelsea888 collects, processes, stores, discloses, and protects the personal data of individuals who access or use the Platform (hereinafter referred to as "you", "the User", or "the Member").
This Policy is issued in compliance with applicable data protection principles, including those governing the responsible handling of personal data in connection with online services. Chelsea888 is committed to handling your personal data with integrity, transparency, and respect for your privacy rights.
By accessing or registering on the Chelsea888 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, please do not proceed with registration or use of the Platform.
This Policy was last substantively reviewed and updated on 1 January 2026. Chelsea888 reserves the right to revise this Policy at any time. Revisions will be posted to this page with the updated effective date. Where changes are material, registered Members will be notified via email or on-platform notification. Continued use of the Platform following notification constitutes acceptance of the revised Policy.
This Policy applies to all personal data collected by Chelsea888 in connection with the Platform, whether submitted by you directly during registration, collected automatically through your use of the Platform, or received from authorised third parties in connection with identity verification, payment processing, or fraud prevention.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| Personal Data | Any information relating to an identified or identifiable natural person, including but not limited to name, email address, phone number, residential address, date of birth, financial information, and device identifiers. |
| Processing | Any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, consultation, use, disclosure, and deletion. |
| Data Controller | Chelsea888, as the entity that determines the purposes and means of processing personal data collected through the Platform. |
| Data Processor | Any third party engaged by Chelsea888 to process personal data on Chelsea888's behalf and under Chelsea888's documented instructions, including payment processors, KYC providers, and analytics platforms. |
| Consent | A freely given, specific, informed, and unambiguous indication of agreement to the processing of personal data for a stated purpose. |
| Cookie | A small text file placed on a user's device by the Platform for the purposes of session management, preference storage, security, and analytics. |
| KYC | Know Your Customer — the identity and age verification process carried out by Chelsea888 as part of responsible gambling compliance and anti-money laundering obligations. |
| Third Party | Any natural or legal person other than the Member and Chelsea888, including service providers, regulators, and law enforcement authorities. |
Chelsea888 collects personal data through several channels: directly from you when you register or interact with the Platform, automatically through your use of the Platform, and from authorised third parties. The categories of personal data we collect are set out below.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, MyKad or passport number | Registration; KYC verification |
| Contact Data | Email address, mobile phone number, residential address (including city, state, and postcode) | Registration; account updates |
| Financial Data | Bank account details, e-wallet identifiers (e.g., Touch 'n Go eWallet, Boost, GrabPay), transaction amounts, cryptocurrency wallet addresses | Deposit and withdrawal processing |
| KYC Documents | Copies of government-issued identity documents, proof of address, payment method ownership evidence | Identity verification; withdrawal approval |
| Support Communications | Content of live chat transcripts, email correspondence, and support tickets | When you contact customer support |
When you access and use the Platform, Chelsea888 automatically collects the following technical and behavioural data:
Chelsea888 may receive personal data about you from authorised third parties in the following circumstances: identity verification and age verification providers (used to confirm KYC compliance); payment processors and e-wallet operators (to confirm transaction status and detect fraud); fraud prevention and anti-money laundering screening services; and publicly available sources where relevant to regulatory compliance.
Chelsea888 uses the personal data collected from Members for the following purposes:
Marketing Communications: Chelsea888 will not send you promotional emails or messages unless you have actively opted in to receive them at the time of registration or through your account preferences. You may withdraw marketing consent at any time by updating your account settings or contacting support at [email protected].
Chelsea888 processes your personal data under one or more of the following legal bases, depending on the specific processing activity:
Chelsea888 does not sell, rent, or trade personal data to third parties for commercial purposes. Personal data is shared with third parties only in the following limited and specific circumstances:
Chelsea888 engages authorised third-party service providers to assist in operating the Platform. These processors are contractually bound to process data only Chelsea888's instructions and subject to appropriate confidentiality and security obligations. Categories of engaged processors include:
Chelsea888 may disclose personal data to competent regulatory authorities, law enforcement agencies, courts, or other government bodies where required by applicable law, valid legal process, or to protect Chelsea888's legal rights and the safety of its Members.
In the event of a merger, acquisition, restructuring, or sale of Chelsea888's business or assets, personal data held by Chelsea888 may be transferred to the relevant successor entity. Members will be notified of any such transfer and of any material changes to this Privacy Policy that may result from it.
Chelsea888 will never share your personal data with unafiliated third parties for their own marketing purposes. If you receive unsolicited marketing claiming to be from Chelsea888 or a partner of Chelsea888 that you did not consent to, please report it to [email protected] immediately.
Chelsea888 operates with infrastructure and service providers that may be located in jurisdictions outside of Malaysia. Where personal data is transferred to a jurisdiction that does not provide the same level of data protection as Malaysia, Chelsea888 will implement appropriate safeguards to ensure that the transfer is lawful and that your data remains adequately protected.
Such safeguards may include contractual clauses that impose data protection obligations on the receiving party equivalent to those applicable in the originating jurisdiction, and restrictions on furtherward transfer of data without Chelsea888's prior written consent.
By using the Platform and providing your personal data, you acknowledge that your data may be processed in jurisdictions outside Malaysia as described above. Chelsea888 will not transfer your personal data internationally to a recipient that cannot provide adequate protections as described in this clause.
The Chelsea888 Platform uses cookies and similar tracking technologies to support platform functionality, maintain session security, and analyse usage patterns. The categories of cookies deployed by Chelsea888 are as follows:
These cookies are essential for the Platform to function. They enable core features such as session authentication, security token validation, and shopping cart-equivalent functions in the cashier. These cookies cannot be disabled without materially impairing your ability to use the Platform.
These cookies collect anonymised or aggregated information about how Members use the Platform — including which pages are visited most frequently, how long sessions last, and where errors occur. This data helps Chelsea888 improve platform performance and user experience. Where analytics tools from third-party providers are used, data is processed under agreement and Chelsea888 retains control over the data collected.
These cookies remember your preferences — such as language settings, game display preferences, and lobby layout choices — so that the Platform can provide a more personalised experience without requiring you to reset your preferences at each session.
You may manage or disable cookies through your browser settings at any time. Note that disabling strictly necessary cookies will affect your ability to use core Platform features including login and payment functions. Instructions for managing cookies in commonly used browsers are available through your browser's help documentation.
Chelsea888 does not deploy third-party advertising or retargeting cookies. We do not participate in cross-site advertising networks that would track your activity outside of the Chelsea888 Platform.
Chelsea888 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to maintain your Account, and to comply with applicable legal, regulatory, and operational requirements. The following general retention principles apply:
Following the expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with Chelsea888's data destruction procedures.
As a data subject, you are entitled to exercise the following rights in respect of the personal data held by Chelsea888 about you. Requests may be submitted to Chelsea888's support team and will be handled within thirty (30) calendar days of receipt, except where the complexity or volume of requests justifies an extension of up to a further sixty (60) days with notice.
You may request a copy of the personal data Chelsea888 holds about you, together with information about the purposes for which it is processed and the categories of recipients to whom it has been disclosed.
You may request correction of any inaccurate or incomplete personal data held about you. Account details such as email address and phone number may be updated directly through your account settings.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to Chelsea888's legal obligations to retain certain data for regulatory compliance purposes.
You may request that Chelsea888 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested or while an objection to processing is being assessed.
Where processing is based on consent or contractual necessity, you may request a copy of your personal data in a structured, commonly used, machine-readable format, or request that it be transferred directly to another controller where technically feasible.
Where processing is based solely on your consent — including marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing that took place prior to withdrawal.
How to Exercise Your Rights: Submit your request via live chat or email to [email protected]. Please include your registered account email address and a description of your request. Chelsea888 may request identity verification before processing a rights request to ensure data is not disclosed to an unauthorised party.
Chelsea888 implements a layered approach to information security to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes the following measures:
While Chelsea888 applies comprehensive technical and organisational security measures, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your Account credentials and for ensuring that the device you use to access the Platform is reasonably secure. If you suspect that your Account has been compromised, please contact Chelsea888 support immediately.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how Chelsea888 has handled your personal data, please contact our support team through the following channels:
If you are dissatisfied with Chelsea888's response to a privacy concern, you may escalate the matter through Chelsea888's formal complaints procedure by submitting a written complaint to the email address above clearly marked "Privacy Complaint". Chelsea888 will acknowledge formal complaints within three (3) business days and provide a substantive resolution within fourteen (14) business days of acknowledgement.
If you remain unsatisfied following Chelsea888's internal complaints process, you may be entitled to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction. Chelsea888 encourages Members to contact us directly in the first instance, as most privacy concerns can be resolved promptly through our support channels.
Related Documents: This Privacy Policy should be read together with the Chelsea888 Terms & Conditions and Responsible Gambling Policy, which together form the complete agreement between Chelsea888 and its Members.
Chelsea888's support team is available around the clock in Bahasa Melayu, English, and Mandarin Chinese to address any privacy concerns, data rights requests, or questions about how we handle your personal information. For players aged 21 and above only.
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